Have a look at Carer Checklist by Find live in Care:
What are the qualifications of the carer? How does the home care provider / agency ensure confidentiality? How are employees hired and trained? Does the provider / agency require criminal record background checks Do provider/ agency interview their recruits and take up atleast two written references before offering them work? Do all their carers undergo a criminal records check? What happens if the carer is off sick? What sort of training do the carers receive? Do they have an induction period? How often is their training updated? Will carers keep written records of the care that has been given and have accurate time sheets for me to sign? Can copies of the records be sent to me if I want them? Some agencies are now keeping records online so that family members can have instant access to them.
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